samrlln
Beginner Level 2
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Hi, can I ask? How to fix this issue.  My camera Samsung galaxy s21 plus keeps stopping. It won't work. Thank you.
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6 Comments
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We can troubleshoot by clearing the Camera App's Data and Cache. Go to your Homescreen/App Drawer and long press the Camera App Icon, press the "i" button, scroll to Storage, and press "Clear data" and "Clear cache". Did it work?
Mikemike06
Active Level 2
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Clear app storage boss try mo
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TeamGalaxyDD
Moderator
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Please bring your device to a Samsung Experience Store near you, where our techs can help you out better: https://www.samsung.com/ph/storelocator/

You may also reach out to us remotely:

Mobile Devices Hotline:
#GALAXY (just dial #425299) [Toll Free to all networks]
(02) 8422-2177 [Standard Landline]
Available 24/7

You can likewise send us an email through spr.ly/SamsungPH-Support or engage with us through our Live Chat Support at spr.ly/LiveChatSupport.

Our support team will gather data for documentation and will further arrange an appointment on your nearest ASCs (door-to-door pick-up is available for users within NCR) for assessment, and/or replacement of the part/s should the cause be determined to be software related (highly subject to approval).

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Sam-TheRightCareGuy
Community Manager
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Hello samrlln,

Appreciate you are reaching out to us regarding your difficulty using your Samsung Galaxy S21 that keeps stopping and not working.  

Aside from our dear Samsung members reply here, may I add that you can utilize the Diagnostic of Samsung Members app as follows:

https://www.samsung.com/ph/support/mobile-devices/how-to-use-diagnostics-in-the-samsung-members-app-... 

Before you try the recommendations below, be sure to check if your device's software and related apps are updated to the latest version.

A) To update your mobile device's software, follow these steps:

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

 

B) Diagnostics of Samsung Members app.

https://www.samsung.com/ph/apps/samsung-members/ 

 

Step 1. Run Samsung Members and select Get help on the lower half of the screen. 

Step 2. Tap View tests located under Diagnostics.

Step 3. If you would like to run Camera of the Diagnostics checks, tap Camera.

Step 4. Your Galaxy phone will then run through the checks.

Step 5. Follow the on-screen instructions to complete the check.

Step 6. When necessary, you may need to manually run or interact with the corresponding function.

Step 7. If preferred, you may check specific Diagnostics and tap them directly to begin.

Step 8. For individual diagnostic checks, you can view your results after the check is complete. 

 

C) If the problem persists, you may contact us on the below online support channel links.

https://www.samsung.com/ph/support/contact/#onlinesupport 


https://samsung-livechat.sprinklr.com/seao/ph/index.html 

 

D) Samsung Authorized Service Center

https://www.samsung.com/ph/support/service-center/

 

Hope this content is helpful and your problem gets solved.

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Khaled75
Expert Level 5
Others
Go to Settings > Apps > Camera > Storage, then tap Clear cache and Clear data. If it didn't work, try wipe cache partition. Did you recently updated your phone?
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Others
also dont forget wipe cache partition
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