Original topic:

Care + Scam

(Topic created on: 06-12-2024 02:28 PM)
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Gwainsco
Beginner Level 4
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I purchased my Galaxy Fold 5 as I have with all my other devices since the original.  I used my Samsung finance account as I always have. For some reason an internal error made them charge my Care + to another account that was eventually closed. They don't know what account they say. In the meantime they kept charging me 11.99 a month for the phone I traded in. 

The sales rep said it's my responsibility to call everything and cancel, and claimed I bought this device through another supplier.  I bought it directly from Samsung.  After 3 hours on the phone I was told they won't reimburse me for my payments for the phone I didn't have and they won't cover my Fold 5...

I gave them proof of the purchase and it being on my Samsung account but they said I am wrong, even though I'm staring at the receipt for the order on Shop Samsung.  

I won't be purchasing anything from Samsung again. 

1 Comment
Helenna
Moderator
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Hi Gwainsco, we are sorry to hear the bad experience from you and we sincerely apologize for the inconvenience caused to you.

Unfortunately, as your'e in Beginner level1, we are unable to request the information from you in DM(direct message) and help you further. 

If you have any other questions or concerns please get in contact with our Live Chat support by visiting the below Samsung Canada Support site:

www.samsung.com/ca/livechat

You can also reach us through Text We Care (932273) for instant support.

Please accept our sincerest of apologies for any inconvenience this matter may have caused you.

Thank you.

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