CHARGER OVERHEATING

[pjanina]

Hi guys! Have any of you purchased the 45w charging brick with cord?

Is it normal that the brick would usually get hot after using it? I also tried smelling it and it smells awful, like burning. Is it still safe to use this and wouldn't it impact the device's battery?

Thank you!

[butete]

where did you purchase the 45w charger?

[pjanina]

samsung store, their website online

[butete]

better report it to samsung support via chat or call

[TeamGalaxyRene]

Hello pjanina,

Sorry to hear that, about your experience with your 45W Charger Brick with Cord having issues with getting hot after using it and smells awful and we apologize for the inconvenience it caused you.

We highly recommend that, STOP using it until the Samsung Authorized Service Center competent Engineers/Technicians properly assess what's behind the heating and smells coming out of it. Further, immediately bring this 45W charger brick with cord to the nearest Service Center in your area.

https://www.samsung.com/ph/support/service-center/

For more assistance and guidance, you may contact us on our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)