Disappointed - service from Samsung Malaysia

[mrFaiz]

Based on my experience recently with Samsung Malaysia, please dont buy if you are expecting for urgent use or surprise to anyone. At the end of the day whether u opt out for self pickup or go to the store directly it'llbe better. They'll use MCO reason or whatsoever, but for me, i purchased other item from SHOPEE which cost me rm10 the delivery much faster instead of rm1500. Same service partner which is DHL, but different experience from 2 big company. Frustated, disappointed. If i need to rate my experience I'll give 1 out of 10.

My parents already received the phone by the time im writing this. But if u asked me if I'll buy samsung again next time, I'll think twice

[RBJ73]

Assalamualaikum ada masalah apa dik ? Detail pasal apa tu ? MASALAH HARGA KE ATAU MASALAH BARANG ADA PROBLEM LEPAS BELI .Saya bookmark ye nak tahu lebih lanjut apa sebenarnya masalah yang dihadapi. Kami dalam komuniti cuba bantu jika masalah yang dihadapi boleh diatasi dengan kerjasama antara ahli2 yang lain yang lebih lama berada di dalam kelompok perbincangan secara berkumpulan

[AzmiSham]

Ikut cerita dia macam masalah delivery...

[luqman412]

Dia cakap dia beli online dkt laman web samsung tu. Pastu delivery lambat nak mati. Pastu samsung bagi alasan disebabkan MCO dia jadi lambat. Padahal dia beli kt shopee brg smpai laju.

[RBJ73]

Ouh
Saya beli Tablet melalui offer Astro Go Shop . Tak sampai 48jam payment barang dah sampai

[luqman412]

Sbb yg handle product stok tu astro go kot

[RBJ73]

Bukan.... Astro Go Shop adalah perantara antara jenama dengan pelanggan. Serupa macam shoppe juga atau Lazada. Stock memang dah ada . Key in je payment invoice terus pergi ke dealer yang dilantik . Apa susahnya sekarang zaman iT . Maklumat tepat barang sampai la ke alamat . Tak gitu . 8hb saya payment 10hb dah sampai di tangan

[luqman412]

Dia ada beza bila urusan dan pembelian melibatkan nama besar dgn persendirian. Lg pun dkt shopee dan lazada pun brg saya pernah jugak berbulan x smpa walaupun maklumat lengkap dan tepat.

[RBJ73]

So masalah dia ni system tak cekap aje . Alasan MCO tu tengok juga la awak area mana? PKPD ke ? Kalau PKPD memang la barang tu lambat sampai

[RidzOne]

Tak tengok lagi Workmanship Samsung Authorised Service Center...Lagi teruk.
i.e
Sunway Pyramid.
Jika boleh elak, elaklah Sunway Pyramid.