Original topic:

Dual Whatsapp Problem

(Topic created on: 10-08-2021 02:10 AM)
FelixNg
Active Level 6
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I am using Samsung Z Flip3. My Second Whatsapp (Dual Whatsapp) is having below problems:

1. Can't download Voice Clip
2. Can't send Voice Clip
3. Can't download Image Picture
4. Can't send image picture

Do you have the same problem?
8 Comments
Lawrencelys
Beginner Level 2
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I having the same problem . Hope someone can solve
Reshsu
Active Level 6
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My s21 ultra same problem second whatsapp
Reshsu
Active Level 6
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Problem almost I have 2 week ready no solution
Reshsu
Active Level 6
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I think phone version problem
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FelixNg
Active Level 6
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I google about the problem after my post. Samsung promise to fix it. I guess it was more a problem from Samsung, not from Whatsapp..
Reshsu
Active Level 6
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Yes, problem from samsung not whatsapp, if whatsapp first whatsapp not working normally
FelixNg
Active Level 6
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Make sense, agree with you
MOD_2
Moderator
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Dear FelixNg,

 

This is moderator from Samsung Members Community.

Samsung is scheduled to release a software update to resolve the symptom soon.

We recommended to follow the below tips to send and receive the files properly with dual messenger of WhatsApp.

 

To send the files saved on device to other party.

: Select the target files that you want to share via Gallery or My File > Tap Share > Choose 2nd WhatsApp.

 

We apologies for any inconvenience caused, we will feedback your voice to our management.

Thank you.