Hi, we apologize for the inconvenience you are facing. We understand your concern and will help you resolve this.
Kindly follow the below steps to resolve your issue:
Tips for Facial recognition: Show your face and your device unlocks: it doesn't get much easier than that.
If you are having some difficulty, here are some facial recognition tips. Glasses, hats, masks, makeup, bangs, and beards can affect the recognition process.
Adding an alternative look can help the device recognize you in different situations.
Make sure you are in a well-lit area and the camera lens is clean. For best results, make sure your image is not blurry.
Face recognition is less secure than Pattern, PIN, Iris, or Fingerprint. Keep in mind your device can be unlocked by someone that looks similar to you (such as a twin).
If you are having trouble unlocking your device, you can use SmartThings Find and other methods to remotely unlock it.
If you are having difficulty unlocking with Face recognition, try the face registration again.
Remove the current face data by opening Settings, and then tapping Security and privacy >> Tap Biometrics, then tap Face recognition, and then enter your credentials >> You can now tap Remove face data to clear the facial recognition data so that you can have a fresh start. In case the issue still occurs.
Please register your concern in Samsung Members Application. (Open Samsung Members Application > Get help > Send Feedback > Error report).
Hi , i have another phone , xiaomi , did not problem for open for face control, i think its a software problem for unlock in samsung s 23 plus , its work very slow , somtime open, i stand for update,
I was facing the same issue but it was fixed by simply soft-resetting the phone to do the soft reset press and hold the Power button and the Volume down button simultaneously for more than 7 seconds to restart it. When your phone resets, you will feel it vibrate and Samsung logo will appear you won't lose any data or settings
It is normal. It is just a very ridiculous one. You cannot rely on it. Really a shame for Samsung. It cannot recognize the face even in the same angle. It just recognizes your face arbitrarily from time to time. So don’t bother yourself. I just turned in off and my next phone won’t be a Samsung.
This is the only sane answer so far to this problem. Face ID on Samsung is patchy at best. Which makes it unusable. Samsung obviously don't care, because they simply offer stock rubbish fixes, which don't work for anyone. Seems software related to me.
There are a lot of reasons why the face unlock Android feature may not be working on your phone, and to correct this, you may want to do one or all of the following:
Double-check to make sure the front camera isn’t covered by anything, say, screen protector, case, or dirt.
Make sure your face is visible (facing the camera), and you are in a place with adequate lighting.
When you’re in a sunny environment, make sure that the sun and scanner do not directly reflect on each other.
Lastly, keep your phone close to your face when scanning. It would also be helpful if your phone is in portrait orientation.
2Disable and Re-enable Face Unlock
Android face unlock, not working on your smartphone? No problem. Simply disabling and re-enabling this feature has proven to solve the problem for some people, so you may want to try that out. To do this, navigate to settings, security, and scroll down to face unlock settings of your phone and disable it. Having done that, you should restart your phone before enabling it once again. No luck? Check out other solutions below.
3Reset Face Unlock on Your Android Phone
Resting the face unlock settings on Android phones has proven to solve this problem. For people who haven’t had luck with the first tip, you should give this a try. Start by scrolling to setting, navigate to securities, select the face unlock option, and re-register your face. Before doing this, please ensure you’re in a well-lit environment, so you don’t encounter future problems. Interestingly, this would only take a few minutes."
