My galaxy tablet really gave up on me, and its so weird how it just dies and keeps showing the black screen with white text that says my models name, until I charge it at least, please help
Hi, Could you confirm if it is Tablet or S10? If it is S10, I suggest you please try performing the wipe cache partition by following the instruction below and check if the issue got resolved.
It's important to back up the information before you do a factory reset. Turn off the device.
Press and hold the Volume Up key and the Bixby / Power key.
When the Android logo displays, release both keys.
An 'Installing system update' message may show briefly before the Android Recovery menu options appear.
Press the Volume down key several times to highlight "Wipe cache partition".
Press Bixby / Power key to select.
Press the Volume down key to highlight Yes, then press the Bixby / Power key to select.
When the process is complete, the Reboot system now is highlighted.
Press the Bixby / Power key to restart the device.
Sorry bit tired when I wrote this, but it is a galaxy tab A that shuts down when not on a charger, and loses battery very quick, I hope it makes more sense now.
Hello, when I charge it, it stays on, for a long time, but I need to move around and bring my tablet places, which I cannot do because it will shut down. Wiping cache has been tried, but failed to work.
Hi, please try the below steps and get back to us with the results.
Go to Samsung members app >> Phone care >> Interactive checks >> Tap on battery.
Also, try backup and reset, reset your device after a backup of the data. Otherwise, it will erase all the data. Get back to us with the results. Here are the steps to backup your data: Backup from Samsung account--Apps > Settings > Cloud > Backup > Select the data > Back up now.
Backup from Google account--Apps > Settings > Backup and reset.
Here are the steps for factory reset, settings>>General management>>Reset>>Factory data reset>>Scroll down to the bottom and tap on Reset>> Delete All.
