cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Gift with purchase redemption still pending

(Topic created on: 07-08-2023 09:32 PM)
135 Views
mkjohn
Beginner Level 2
Options
Others
Gift redemption is pending for more than a month. How do I follow-up on this?

image


0 Likes
3 Comments
TeamGalaxyRene
Moderator
Moderator
Options
Others

Hello mkjohn,

We are here to help. Please provide the reference # here (without personal details) so we can expedite and follow-up with the dedicated team. Rest assured that any updates will be communicated through your registered email addresses and or mobile number(s) only.

For more assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

 
Or our Samsung Customer Care direct hotline numbers below.
 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
 
 
Let us know if you've found a solution by tapping "Accept as Solution" on the answer you like!
 
Stay safe and have a nice day ahead! Thanks for contacting Samsung.
0 Likes
mkjohn
Beginner Level 2
Others
PHG20230530120204-672
Others
The longest I've had to wait was three weeks. Unfortunately, fulfilling your redemption might take sometime depending on several factors, like stock availability.
0 Likes