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Google creates developer helpline to solve problems ... caused by Google

(Topic created on: 06-02-2021 07:21 AM)
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You can install apps from any source on Android, but most of us still turn to the Play Store to find new software. Google's security policies help make it the safest, most straightforward way to use apps on your phone, but the reliance on algorithms to help issue automatic takedown notices can leave developers high and dry. After countless false removals, Google is finally testing a new help desk solution for devs to use with any questions and concerns.


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According to an update shared on r/AndroidDev, the Google Play Developer Helpline is being piloted with select users in India through invitations. This new contact solution includes a fillable form for reaching out to a real team member instead of following through with an automated process. After submitting a form, developers will receive a callback on weekdays between 9 am and 6 pm IST. Google's email lists several examples of what the helpline is to be used for, including policy enforcement and appeals.
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