Find out how you can book an appointment to get face-to-face support for issues with your Galaxy mobile phones, tablets, accessories, wearables and earbuds at a Samsung Service Centre near you.
Appointment booking for mobile devices
To reduce waiting time, all mobile device customers are required to book an appointment before heading down to our service centres.
Here's a quick run through of how you can book an appointment on the Samsung Members app.
Book appointment with Samsung Members app
Step 1. Open the Samsung Members app on your Galaxy Device.
Step 2. Select the Get Help tab at the bottom.
Step 3. Scroll down and select Book Appointment.
Step 4. After reading the note, select OK.
Step 5. Indicate the details of your booking such as:
- Date of appointment
- Service centre you wish to visit
- Timing
- Issue you are experiencing
- Mobile number
Step 6. Your appointment details will be shown after you select Book. You may show these details, your SMS notification or your email notification upon your visit to the service centre.
You may visit https://www.samsung.com/sg/support/mobile-devices/how-to-book-a-service-centre-appointment/ for the full details of how to book an appointment.
