yeah same here. Samsung prioritizes new device sales over timely software updates and customer satisfaction. That explains the poor communication regarding software updates
I also received this on my discover feed. I had an initial suspicion but now it seems to be a publicly stated opinion. Though I hope in the future there's some sort of change at headquarters. But as of now Samsung's execs seem to be in a lot of hot water, and the additional discontent seems to be seems to have done nothing to change policy. Still excellent post and good post to bring to light.
Samsung can make users feel like their devices are being neglected and that Samsung is prioritizing new phone sales over supporting existing customers. Competitive disadvantage: In a fast-moving market, being slow with updates can put Samsung at a disadvantage compared to manufacturers who offer quicker updates.
