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06-11-2022 04:01 AM (Last edited 06-11-2022 04:05 AM ) in
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06-11-2022 03:57 PM in
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06-11-2022 04:38 PM in
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06-14-2022 03:52 AM in
OthersI'm so sorry for this experience, imjonalyncruz. Have you tried doing a factory reset on your phone? It might be a software issue and doing a factory reset might help your phone's issue. You can perform a factory reset by following the step-by-step article on this link:
https://www.samsung.com/ph/support/mobile-devices/how-to-perform-a-factory-reset-on-your-galaxy-phon...
Make sure to back up your data first before doing a factory reset. You can back up your personal data by transferring it to an external SD card or PC through Smart Switch. Here is the link for more information: https://www.samsung.com/ph/support/mobile-devices/how-to-transfer-and-backup-data-using-smart-switch...
Hope this quick fix would help solve your problem. Please do give us an update if the problem has been resolved or if it still persists. Thank you!
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06-28-2022 03:52 AM (Last edited 06-28-2022 04:17 AM ) in
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06-29-2022 01:04 AM in
OthersHi, imjonalyncruz!
Have you also tried wiping the cache partition? You can watch this video to wipe the cache partition of your device here: https://www.youtube.com/watch?v=OqsSslIOSyA
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07-20-2022 02:14 AM in
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