A few months back, I noticed the back glass of my S22 was lifting off. Contacted support, went through the whole dance of chats and promises of follow-ups from higher team. Spoiler: the follow-ups didn’t happen.
Managed to get door-to-door service after contacting them again and again. In the meantime, discovered a local Samsung service center (which was mysteriously absent from the service center locator, but okay).
They opened the back glass of the phone, confirmed no water damage, said they first need to reach out to Samsung for the warranty, and haven't heard anything from them as well.
Fast forward to now, I finally get my phone back from door to door service, and it’s a mess:
I had purple color which had purple back glass and side frame.
Now it have side frame from rose gold color?
There’s dust and fingerprints UNDER the rear camera glass.
They’re telling me to send it back again....
It toke about 2~3 month to get in touch with samsung to get door to door service
and it toke 7 days to get my phone back from door to door service
Not sure how long it will take my phone back this time.
And then there’s my Z Flip 5, making clicking sound when opening it.
while dealing with s22, z flip 5 was able to get fast respond and got email for door to door repair service.
But not sure if I'm going to send the device this time.
I’ve been loyal, I’ve been patient, but I’m tired now. I regret having to write this post, but I don’t know what else to do. I love samsung product, but if this is the customer service for a loyal customer I'm moving out
