Hi Samsung and community,
My 14 month year old Tv has a black vertical line near the middle of the screen that appeared around 3 days ago.
I called the Samsung call centre and they directed me to a repair centre near me ( I am in Kingston Ontario which only has one repair centre in our city) and they said I needed to change whole panel and that it would cost $800 + tax + $70 extra for technician travel expenses. which is the same price of a brand new TV.
This is very sad and upsetting because it hasn't even been 2 years since we got it, and Samsung is one of the top brands in the world I believe. I have 3 kids who love watching the TV during this pandemic.
I cannot afford to pay for repair's or a new tv! what should I do? please help me.
Yes, I guess a piece of junk hanging in my wall even I need to pay if I need to disposal.
what should I do.... ahhhhh I feel irritated.
Hi, i don't know if you have a law in your country that protect you for that kind of nonsense. A television is supposed to be good almost 8 or 10 years, read this :
The reasonable lifetime warranty provides that goods must serve for normal use for a reasonable period of time. However, the law does not specify, for example, that a television set must have a lifetime of 10 years. I hope you have a similar law in Ontario.
If i was at your place, i'd surely go in Court with this if they refuse to repair it free ...
Right!! a reasonable lifetime!!! my 10 years old LG TV is still working perfectly!!
I am also searching for a consumer protection ontario to see what I can do.
thank you for the all the info @Cassidy
No, I did not purchase an extend warranty because I believed in Samsung products and I didn't think that it would break so early compared to my old LG tv which is still working perfectly after 10 years!
I am so disappointed and sad because I am someone who is proud of Samsung!
If you purchased it with a credit card, contact your CC company because normally they have an extended warranty insurance built-in to the cards. It normally doubles the lifetime of the warranty. Call the number on the back of your card.
I purchased by my debit card! I didn't know that CC company warranty insurance built-in to the card.
good info! thanks @carr0498