Need help FF up online store purchase

[TheaD]

Who can help get my order moving? I ordered 2 Galaxy Watch 5 from the online store (paid via CC). It's been 2 weeks and status is still processing. Phone or chat reps are saying the same thing. I don't want to cancel the order because refund is a headache. 

[butete]

hope mods see this

[SamsungRightCare · Accepted solution]

I'm sorry to learn, TheaD, that the delivery delay at our online store is making you unhappy and making you feel frustrated.

Be at ease; assistance is just a click away. To follow up on your deliveries, you can get in touch with us via our online Samsung support.

https://samsung-livechat.sprinklr.com/seao/ph/index.html  

or Samsung direct hotline numbers.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

84222111 [All Product, Landline]

Daily (8:00 AM to 8:00 PM)

[TheaD]

Thanks. I hope I get it before my November trip. :(

[johngear]

As long as it is a geniune Samsung Online Store then I guess there's nothing to worry. Deliveries might get delayed but you are assured that there is someone that you can reach out.

[TheaD]

True. I just didn't expect it'd take so long. Feels like it was ordered abroad.

[johngear]

Also to ease yourself from worrying, you might as well call them on these numbers listed below.