Netflix / Video window suddenly closes

[mfrn20u]

Hi. Has anybody experienced the sudden inadvertent closing of Netflix app after every 5 minutes of watching? I just received the September 2021 update patch.

Thanks. 

[sinosibee]

Experienced the same for a while. Have you tried reinstalling the app? Or deleting the app you last installed.

[mfrn20u]

Couldn't seem to uninstall the app. Tried disabling the app and opening again, but still not effective. Tried disabling picture-in-picture. But instead of the app suddenly closing, the video merely pauses.

[sinosibee]

Ooh. Looks like it came preinstalled with the device. Have you tried to uninstall updates and rerun the app?

[SamsungRightCare]

Hi! I'm Sam, your friendly Samsung Customer Service guy. Welcome to Samsung Members Community! Explore your new hub for all things Samsung and beyond. Earn the coolest badges and enjoy awesome perks from us by connecting with Samsung experts, super-fans, and other Community members for tips on features and how to get the most out of your Samsung product. Should you need technical assistance, don't hesitate to reach us via our TOLL-FREE mobile number #GALAXY (#425299) or via our TOLL-FREE LANDLINE: PLDT Toll free : 1-800-10-726-7864 Globe Toll Free : 1-800-8-726-7864 Standard Landline : (02)8-422-2111 Daily (8:00 AM to 8:00 PM) or via LIVE CHAT SUPPORT: https://livechat.support.samsung.com/Customer_new/PH

Have you tried to restart your device? Hope to have helped you. Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.  Stay safe and have a nice day ahead!

[mfrn20u]

Hi. Yes I've already tried restarting the device to no avail.

[potpot100313]

Not only netflix, but other apps to. After updating for the september patch. Though, right now I don't 3xperiwnce it anymore.