Online Store

[r0ndezv0us]

I ordered buds2 pro online last 9/16, 4-5 days daw, but i still have not received it to this day, called the phone support pero wala din sila alam, not a very good experience, i only got the run around. #samsungonlinestore #poorservice

[butete]

hope mods can assist concern

[Timmyrose]

Sorry to hear that. Do you have the order number? So that they can easily track it when you are making a follow up with them.

[ferdiepineda · Accepted solution]

Hi! I ordered the same item and looks like there's a backlog due to stock supplies. You can also email them  together with the Order ID tat ph_shop@samsung.com. :) Hope that helps.