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07-06-2022 12:51 PM in
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07-06-2022 01:53 PM in
OthersTo start with, I don't know if you have seen any of my other posts, but I am not reluctant to hold Samsung accountable, or be critical of what I believe are poor decisions.
Having said that, I agree with some of your, and the quoted post.
Samsung's hardware is really the only thing saving it in Canada. Samsung Canada's Support & Customer Service is virtually non existent. If you are a person who needs help.. get a 🦺 because you're going to feel on your own for the most part.
Sometimes, Canadians actually get OS (Android version) updates, BEFORE some of the US Carriers.
As for Betas, a Current or former Samsung Canada manager (don't know if he is still active?) @steve01 had posted at least a couple of times as to why Canada doesn't participate in Betas. (But if you know what you're doing, it's simple enough to Flash them yourself. The US & Canadian hardware for devices eligible for the Betas in the US is identical).
Essentially @steve01 was saying that Samsung Canada's Support wasn't equipped to deal with any issues, some users may have with Betas.
Based on the knowledge & quality of support I've seen here, I would have to agree.
I don't think that I've ever seen any Flagship device's update being delayed, anything close to 6 months, and like I said, I have seen Canadian devices get Android version updates, before some of the US Carriers.
My 2 cent summary is; You buy Samsung for the Hardware, not the logistics, support or service.
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07-06-2022 02:21 PM in
OthersAnd no sir. I didn't see any of your post. But I will see it right now to be informed correctly. Have a great day!!!
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07-06-2022 02:54 PM (Last edited 07-06-2022 02:55 PM ) in
OthersNo need to apologise for anything 🙂
Quite a few people here have different perspectives, and there's nothing wrong with that.
For some bizarre reason, some people have occasionally thought that I worked for Samsung, which couldn't be further from the truth.
I just want to make it clear, that when I defend Samsung, it's not an obligation, it's just how I feel.
I obviously like Samsung devices, otherwise I wouldn't have owned them for the last dozen years or so.
But I'm not naïve, and when I think that something isn't right, I speak my mind.
I'm not always right, but hey, it's just my opinion 😉
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07-06-2022 03:02 PM in
OthersKeep going like that!!!
Speak up when you have too. Pretty sure you will clear some doubts like it happened to me 😉
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07-07-2022 09:18 AM in
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10-11-2022 06:00 AM in
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07-07-2022 07:32 AM (Last edited 07-07-2022 07:32 AM ) in
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07-07-2022 09:44 AM in
OthersBut also Canada is a super small market compared to like every country that currently receives betas and updates. We just want to be involved in betas more than they need us to participate.
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07-07-2022 09:51 AM in
OthersIf anyone really wants the Betas, it's simple enough to Flash them yourself. Just need to know what you are doing & a computer, Samsung's USB Drivers & Patched Odin.. the US Firmware of course.