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Original topic:

Samsung Galaxy Themes

(Topic created on: 01-15-2023 08:56 PM)
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chinchanboo
Active Level 2
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I jut purchased a theme successfully using my debit card but still it shows as a trial. I have checked my debit card history and it reflected on my account. Does it really take time to process payments via debit or credit card than using paypal?
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should be real time
chinchanboo
Active Level 2
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Thank you
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TeamGalaxyRene
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Hello chinchanboo,

Sorry to hear that, about your shopping experience using your debit card while purchasing Samsung Galaxy Themes still showing as a trial and we apologize for the inconvenience it caused you. This transaction should not hold for that long.

 

You may check from time to time if the transaction was successful and if the problem persists, please reach out to us on our online Samsung support channels below.

 

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

 
Or contact our Samsung direct hotline numbers below.
 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
chinchanboo
Active Level 2
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Hi thank you for your response. I tried to purchase again with another payment via paypal. Reconnected my paypal and it worked. I'll try to contact my bank and see if I can still get a refund for the first transaction.