This is the way Samsung Members works in others countrys...Why, don't we have this in Canada ?
The Staff
Community Manager: Here to ensure the whole Community is working as it should as well as looking at new ways to develop and improve the Community experience. They’re pleasant and fine folk, and they’ve been known to get involved in the odd conversation or two on here.
Community Administrator: Here to make sure the machinery of the forum works as it should. Although they will rarely, if ever, post, they’re quite nice too; and they’re the ones who add really cool stuff like new avatars, boards and polls.
Community Lead: Here to find out what’s going on in the Community, report back on it to the Community Managers (and other relevant peeps); and let the Moderators know what they should be doing and how (I’ve also been known to get involved in the odd conversation or two on here too… *looks at post count*)
Moderator: Here to help conversations along; make sure the forum is tidy, safe, and anything that needs feeding back is captured and, well, fed back. They can help point people in the right direction and will be happy to answer/investigate/escalate stuff the general Community might not be able to answer.
The Volunteers
Superuser:Your friendly neighbourhood Superusers. These folks are amongst the most welcoming, knowledgeable and helpful members of the Community. They are completely independent, yet dedicate a significant amount of their own time helping other people navigate the world of Samsung. If you have a question... if no one else can help... and if you can find them... maybe you can ask... The Superusers.
3 levels for Superusers, Level 2 can delete message or move posts to the good section, WHY don't we have this in Canada ?
looks like Canada is always behind on a lot of things including what is mentioned above it is time Samsung Canada made the move to be on top of the game.
Thank you for sharing the way Samsung Members communities work in other countries! I agree that the Canada community has been slow to adopt some of the practices of other Members regions.
As we're growing quickly in size, I think it's time to implement a similar structure in our community! This is actually something that we've been looking into over the past few weeks, so we're hoping to introduce a community-based program very soon.
@CHMultimedia You're right, this is in UK... Also, in those country, Superusers are frequently invite to visit Superusers from others country, and Samsung IS PAYING for that.. The Superusers program in a few words:
The Samsung community is a space for exchange and mutual aid. Everyone must feel free to express themselves and share with other users. It is the SamUsers who are the guarantors of this climate of mutual aid.
To thank the most invested SamUsers, Samsung has decided to create a program that is entirely dedicated to them: the Superusers program. This program offers different benefits:
The question is why Canada doesn't have this in place already. If this is from another country, that means there's a system in place. I mean, they must be using the same universal forum software for this platform right?
looks like Canada is always behind on a lot of things including what is mentioned above it is time Samsung Canada made the move to be on top of the game.
Thank you for sharing the way Samsung Members communities work in other countries! I agree that the Canada community has been slow to adopt some of the practices of other Members regions.
As we're growing quickly in size, I think it's time to implement a similar structure in our community! This is actually something that we've been looking into over the past few weeks, so we're hoping to introduce a community-based program very soon.
