Hey Stormin33, We are sorry for the inconvenience caused to you. To better assist you in the query request you to get back us on live chat support or Text We Care (932 273) with the model number of the device available on the rear panel on the device so that we can remotely access the device and help you much effectively. We are available 24/7. Here is the link for live chat support: https://www.samsung.com/ca/livechat/
Hi Corey1424, We would like to inform you that this option is not available to change the shuffle mode from 20000 to 70000 songs as it is a default option. However, we will consider it as a valuable feedback.
