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12-20-2024 11:12 AM (Last edited 12-20-2024 11:13 AM ) in
Others
In Canada, purchased brand new house (brand new Samsung appliances came with) in March 2024, and already experiencing rust spots/bubbling/spidering in the bottom of my oven. Initially Samsung said that it’s not covered under warranty cause it has physical damage and that my best bet was to just clean the rust off- wow. Upon contacting them again after reading similar reviews, Samsung has escalated my case, but sounds like others have had the liner replaced and same thing happens again. Samsung has a serious quality issue.

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12-20-2024 12:13 PM in
OthersHi EricaPet,
We are very sorry to hear this issue from you and certainly understand how disappointing that must be for you.
Unfortunately, as your'e in Beginner level1 we can't request the details in DM(direct message). Since you have already contacted support, hopefully your issue will be resolved soon.
If you have any other questions or concerns please do not hesitate to get in contact with our Live Chat support by visiting the below Samsung Canada Support site:
www.samsung.com/ca/livechat
Thank you.
