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Samsung Trade In

(Topic created on: 06-14-2024 04:05 PM)
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PennyWise01
Active Level 4
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Hi guys, i wanted to ask the process of trade in for samsung. I tried to read from their web page but got confused. Can anyone tell me the detailed process. Thanks in advance!
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Samsung_MY
Community Manager
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Hi PennyWise01,

Here are the steps for you to follow:

1. Select product to buy;
2. Select desired product specifications;
3. Scroll down > Samsung Trade-In > Yes, please;
4. Fill in your zipcode > fill in details of the particular device you're trading in;
5. Enter IMEI number (if it's a mobile device);
6. Answer the questions;
7. Agree to T&C and apply trade-in (payment upon collection of old device);*
8. Make payment to complete transaction;
9. A Samsung-authorised representative will reach out to arrange device trade-in;


*Do note that the trade in value are estimates, this will depend on final inspection prior to surrender of physical device to said representative

PennyWise01
Active Level 4
Others
After the payment i dont need to directly send my device to any Samsung's store?
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Samsung_MY
Community Manager
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Nope, you don't need to send to Samsung store.

You should receive an e-mail later on next steps for the trade-in, our appointed representative (CompAsia) will reach out to arrange for pick-up (assessment and collection will be made on the spot).

PennyWise01
Active Level 4
Others
Alright thanks!
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