Spam Filter Announcement

[Samsung_Ben]

Hey Samsung Members 💙,

We hope all of you are enjoying your time in the Samsung Members community! Our team is working hard to ensure that your experience here is helpful, safe and fun. Part of this includes removing harmful posts or spam.

To work towards our goal of creating a healthy and safe community, we introduced a spam filter (active since June 14th, 2021) that automatically marks any suspicious or harmful activity as spam. Posts marked as spam are subsequently hidden.

On average, our spam filter and moderation team together remove almost 900 harmful posts a month. We are still in the process of improving its learning pattern to better detect harmful posts from regular posts. This spam filter is based on machine learning, and therefore, requires time to learn the patterns of our community. As the filter is learning these patterns, it may occasionally hide completely harmless posts.

We want to reiterate that our Samsung Members team will not delete posts that do not violate our community guidelines, including:

• Being courteous to others
• Staying on topic and posting in the relevant forums
• Zero tolerance for all forms of bullying, including harassment and abuse
• Maintaining integrity in the community
• Protecting private/personal information

Posts that respectfully critique the company/products (i.e. complaints and feedback) are NOT categorized as posts that violate these guidelines. We value the voices of our customers.

We expect the spam filter to improve and learn as more posts are made over time. In the meantime, if you believe that any of your posts are incorrectly removed, please reach out to our community moderators. We will restore them as soon as possible. If your post is not restored within 24 hours, please contact @Samsung_Ben directly. If you notice a spam post that is not removed quickly, please flag it for our team by selecting “Report Inappropriate Content” from your app.

As always, thank you for your support and contribution to the Samsung Members Community!

Cheers,

The Samsung Members Team

[btrthnvr]

How's that "spam filter" going so far? 😂😂

[RedDogRabbit]

Maybe @Samsung_Ben can borrow this graphic for the next HOT TOPIC.. lol