Touch problem

[bry024]

Hi po ask ko lang po simula po ng nag upgrade ng android 12 yung samsung a12 ko bigla na lang po hindi ma touch mga apps pero yung sa setting sa taas kapag swipe pa baba ok naman yung navigation button ok naman pero kapag dating sa mgz app ayaw na ma touch kailangan pa reatart phone ko kahapon ko pa po na expirience tapos **bleep** lang ulit 

[Khaled75]

Try going into Safe mode.

[bry024]

Paano pumunta sa safe mode?

[Khaled75]

To go into Safe mode with the device powered on:
1. Press and hold the power button.
2. Tap and hold Power off.
3. Tap Safe mode.

To go into Safe mode with the device powered off:
1. Press and hold the power button.
2. When "Samsung Galaxy powered by Android" shows, release the power button.
3. When the Samsung or Samsung Galaxy logo appears, press and hold the volume down button. Keep holding the volume down button until the lock screen appears.
4. If you did it correctly, "Safe mode" will appear on the bottom left of your screen.

[Khaled75]

If it didn't work, try wipe cache partition.

[butete]

almighty wipe cache partition

[SamsungRightCare]

Hello byr024,

Thank you for reaching out to us here in Samsung community. We are here to help.

Just like khaled75 & butete's reply, hope you tries safe mode and wipe cache partition. 

Aside from our dear Samsung members replies here, may I add that you can utilize the Diagnostic of Samsung Members app as follows:

https://www.samsung.com/ph/support/mobile-devices/how-to-use-diagnostics-in-the-samsung-members-app-... 

Before you try the recommendations below, be sure to check if your device's software and related apps are updated to the latest version.

A) To update your mobile device's software, follow these steps:

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

B) Diagnostics of Samsung Members app.

https://www.samsung.com/ph/apps/samsung-members/ 

Step 1. Run Samsung Members and select Get help on the lower half of the screen. 

Step 2. Tap View tests located under Diagnostics.

Step 3. If you would like to run through all of the Diagnostics checks, tap Test all.

Step 4. Your Galaxy phone will then run through the checks.

Step 5. Follow the on-screen instructions to complete the check.

Step 6. When necessary, you may need to manually run or interact with the corresponding function.

Step 7. If preferred, you may check specific Diagnostics and tap them directly to begin.

Step 8. For individual diagnostic checks, you can view your results after the check is complete. 

C) If the problem persists, you may contact us on the below online support channel links.

https://www.samsung.com/ph/support/contact/#onlinesupport 

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

D) Samsung Authorized Service Center

https://www.samsung.com/ph/support/service-center/

Hope this content is helpful and your problem gets solved.