Most fibre broadband plans in the country including Unifi are usually tied to a 24-month contract. This is a standard industry practice as the telcos are providing the modem, wireless router and installation for free. But what happens if you’ve completed your 24-month contract and you just want to upgrade or downgrade your plan?
Turns out that TM requires a new contract refresh regardless if you’re within or beyond an existing contract. This even includes upgrading your Unifi plan without requiring a new router.
Unifi user (@me_siam) had told us about this policy when he/she was planning to upgrade from a RM79/month Unifi 30Mbps plan with 60GB of quota to a RM89/month Unifi 30Mbps plan with unlimited quota.
This condition is also stated in its FAQ dated October 2020. To get further clarification, we’ve asked TM if a new contract was necessary if an out of contract customer wishes to change their plan with no new hardware required.
Based on the official reply, there’s no option for you to change your plan without being tied to a new contract. Understandably, some existing Unifi customers are still using very old hardware which definitely requires replacement. This may include a new modem and dual-band WiFi router to support the faster speeds.
But in other circumstances, there are customers that bought their own WiFi routers and all they need is just a speed bump. Logically, if customers do not require any new hardware, why is there a need to be tied to a new contract?
