UNKS8000 vertical lines problem

[JonathanQC]

I think my tv just died last night. From my research this is a common problem that plagued this model for years and a ton of other people had experienced the same problem as me with their own KS8000! My tv lasted 3 years and then boom! For no reason, vertical lines appears and started flickering! I bought this tv 3 years ago and it cost me $2000 cnd. At that price tag I was hoping it to last a little longer!!! I’am lost of words how disappointed I am about Samsung and their “quality” product!

 
Any help would be much appreciate. Thank you!

[artinghassemian]

Just had the same thing happen to my TV this past week. It's the same model and I bought it 2.5 years ago for ~$2000. I also did a lot of reading and this is a well-known and quite common issue that's been going on for some time. It's ridiculous that a premium TV at this cost has a lifespan of less than 3 years and Samsung has done nothing to rectify this issue. It has been known for so long and Samsung has done nothing to either recall the model or compensate owners whose TVs have gone bust like ours. My wife and I have tried contacting Samsung Canada but have heard nothing from them. I checked out the US thread that A_Pal91 posted and there was a consideration of a class action lawsuit for a faulty product. I think we should consider banding together to do this as well if Samsung doesn't make things right by its customers.

[carr0498]

Unfortunately in these cases, you don't buy things because it's premium.. build quality has nothing to do with the price.  You pay because of the research and development that was spent creating that device.   Price doesn't always equal quality.

[A_Pal91]

Price may not equal quality (as has clearly been demonstrated), but that shouldn't mean that a manufacturer should leave their customers hanging. The tv is clearly defective and Samsung should be issuing a recall or addressing the customers that are left with a dead television.

A reasonable lifetime should be assumed when it comes to products like this. We're not buying screwdrivers from the dollar store here, we're spending a reasonably significant amount of money on a TV set that should be lasting 5+ years at a minimum. Research and development should be taking longevity into consideration.

[carr0498]

There's a reason why they only offer a 1 year warranty.  "lifetime" of a TV is not very long.  Not like 30 years ago.  Components are not made to last, and they design them that way.

[A_Pal91]

And we shouldn't be complacent. Customers should be holding the manufacturer and their products to a higher standard. Samsung US has addressed this issue with their customers and have provided many of them with free service in order to fix these sets. Samsung Canada should be doing the same for us.

I'm not expecting 30 years out of this tv but I'm expecting far longer than 3 years, I can't be affording to spend 2k at that frequency and any suggestion that we should be prepared to do that is just absurd.

[carr0498]

That's why i don't spend that much on any TV.  Consumers also have a responsibility.  Speak with your wallet.   I've never paid more than $1,100 for a TV, not because I can't afford it, but the value and time usage doesn't necessitate me spending 2 thousand.   It was my one and only TV (ironically Samsung) that was that expensive.   Mind you it has lasted since 2014.

[A_Pal91]

Well I'm sorry you hold that belief, but I do not. I've spent >$1100 on electronics in the past, some Samsung branded, and they've lasted far longer than 3 years.

[Jimmyc]

What are the odds when this happened to many of the same units?

I was actually on the US forum and getting support and ready for free service from Samsung until they found out I am from Canada. so here I am.

I attached the broken TV and conversation from the US Samsung forum.

Mod. Can you please have Samsung  Canada to elaborate a bit in the differences in being treated between US and Canadian customers?

Feel free to PM me.

Thanks

James

[ShieldWulf]

Bump because the same thing just happened to my TV today.  Did anyone manage to get Samsung Canada to help them?

[A_Pal91]

ShieldWulf,

Absolutely no contact from Samsung Canada on my end. I've messaged several mods and community managers and they have effectively ignored all inquiries. Sorry about your tv, several of us are in the same boat.

Please update us if you happen to receive any sort of communication from them.