We hear you! Your beloved Samsung Galaxy A12 is currently running Android 12 (One UI 4.1.1). Although the phone is not eligible to get the Android 13 (One UI 5.0) update, it will keep getting security updates till 2025.
Please check how to update your mobile device's software in the following order.
Step 1. Go to Settings > Software update.
Step 2. Tap on Download and install.
Step 3. Follow the on-screen instructions.
Step 4.Restart you device.
Should you need further assistance and guidance, you may contact us via our Samsung Customer Care support channels below.
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.
Stay safe and have a nice day ahead! Thanks for contacting Samsung.
