I recently switched from samsung A52 to Z flip 4. Maaan! As much as I love my new phone because of it's slim design and the fact that it is a flagship phone, the battery life is killing me. Compared to my previous phone, i find myself charging my phone more frequent now. To my fellow zflip users, do you have the same problem?
BEWARE OF THE FLIP PHONE!! They promised me that there were no issues with the flip crease but 1 year later and all of sudden, a black line suddenly appeared on the crease. They are denying responsibility - see my email to them below. I will be telling everyone - do not buy Samsung, they are not ethical or loyal to customers like me that have been with them since for over 20 years!
Dear Samsung Customer Support,
I am writing to formally lodge a complaint regarding an issue with my Samsung flip phone, which I have recently reported and which has not been handled to my satisfaction.
My phone has developed a significant issue with the screen crease, which began to go black and "bleed" across the display. I did not puncture the phone, as your representatives have claimed. The phone has always been carefully protected in a leather case and I have even applied an additional screen protector over it to prevent any damage. There have been no scratches, bumps, or other marks on the phone, and I ensured it was well cared for throughout its usage.
When I returned the device to Harvey Norman, where I purchased it a year ago; the only visible damage was the black streak across the fold of the phone. The issue I reported, of the crease malfunctioning and causing screen discoloration, seems to be a manufacturing defect rather than damage caused by external forces. The suggestion that I punctured the device is simply not accurate or fair, especially given the steps I took to protect it.
I kindly request a review of my case and that the issue with the screen crease be acknowledged as a defect under the warranty terms. I would appreciate a resolution, either in the form of a replacement phone or necessary repairs, as the fault appears to be with the device itself rather than misuse on my part.
