Hi @Ray007,

 

Please reach out the support channels from the link. https://www.samsung.com/ca/support/#contact so we can help you further in this case.

 

Cheers,

Jeremy

Reply
Loading...
Beginner Level 2
I have locked photos, but I'm not too sure how to retrieve them
Reply
Loading...

hi @Shelly1992,

 

If the pictures are saved in a secure folder, you can retrieve or view them by accessing a secure folder. Open Secure folder app >> input the pin >> Open Gallery >> Select the image you wish to unhide >> More (3 dotted icon) >> Move out of Secure Folder. You will be able to see the images in Gallery now.

 

Cheers,

Jeremy

Reply
Loading...
Beginner Level 2
hy
Reply
Loading...
Beginner Level 2
with samsung email app, how do I only delete an email from the device, but not the server
Reply
Loading...

Hi @frustrated1966,

 

1. Access your mail application, then tap the Menu or More Settings option.
2. On the Settings panel, tap the Account settings.
3. Tap Incoming Settings.
4. Find and update the Delete Email from Server setting.
Your mail now leaves a copy of the message on the server.

 

Cheers,

Jeremy

Reply
Loading...
Beginner Level 2
I'm trying to call out on my phone but it's not working
Reply
Loading...

Hi @monica021,

 

As your unable to make calls from the phone, to isolate the issue is with phone or sim we suggest you to please try with different sim card.

 

Cheers,

Jeremy

Reply
Loading...
Beginner Level 2
just bought a Tab 6 and I can't find anywhere how to close one app, I only have the option to close all the apps. Can someone tell me how to do it ?

Thanks
Reply
Loading...
just found how to do it...😀
Reply
Loading...