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Original topic:

Bundled gift not received more than 1 month

(Topic created on: 07-09-2023 07:48 PM)
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Adriyanous
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Hi did any of you experienced too much delay on getting your bundled gift woth S23 Ultra? Mine is about more than a month already abd it is still on "pending shipping". Should I contact samsung?
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TeamGalaxyRene
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Hello there! Adriyanous,

We are here and more than glad to help you! Could you please provide us the reference # (starts with PHG and no personal details) here? So, we can expedite and follow-up with the dedicated team. Rest assured that all updates will be communicated through your registered email addresses and or mobile numbers only.

For more assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

 
Or our Samsung Customer Care direct hotline numbers below.
 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
 
 
Let us know if you've found a solution by tapping "Accept as Solution" on the answer you like!
 
Stay safe and have a nice day ahead! Thanks for contacting Samsung.
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Unfortunately it does happen depending on the availability of the redeemed items. Longest I waited was only three weeks though, but just be patient and it will arrive when you least expect it! 😊
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