Can't Redeem and no respond

[Hogen]

23/03/2023 - it my TV impian bersama promotion. I Purchase Samsung The Frame 55" 

Try to redeem the promotion gift but unsuccessful. Email to the support team. But till now no reply. Anyone can help?

[Hogen]

23/03/2023;Send email the Samsung Support Team to assist on the related matter unable to do redemption on the following event. Unfortunately till no respond from them.

[Samsung_8jtgZaJ]

did you get your free gift in the end? i think can file complaints to CCMC