However, please don't use the word "scam" lightly. While I agree that redemption services still need a lot of improvement, people seem to throw the word "scam" loosely when they hit a roadblock on certain situations.
Let's wait for one of the moderators (usually Rene) to answer during office hours. If you encounter any challenge, post another update, and someone from the Member Stars community like myself will try to help out.
Sorry to hear that, about your redemption experience and we apologize for the inconvenience it caused you.
May you provide the redemption # so we can follow-up with the dedicated team. Rest assured, that any updates will be communicated through your registered email address only.
For more assistance and guidance, you may contact us on our online Samsung Customer Care support channels below.