i am facing same problem.. bought 2 of these on fathers day promotion. where are the free buds.. no offer anywhere. i am waiting for ages for your support to pickup my call.
Hi, we are sorry for the inconvenience caused. Have you verified your Samsung account in different web browsers like Firefox, Internet Explorer, Microsoft Edge, etc..? If not, I suggest you check your Samsung account on different web browsers and get back to us with the results. You can also try to login in incognito mode on Chrome browser and check if it works fine. If the problem persists, I suggest you please reach out to Text We Care (932 273) or live chat support by using the link below. We are available 24/7. Here is the link for live chat support: https://www.samsung.com/ca/livechat