Original topic:

Fold 3 gift pack: white keyboard needed

(Topic created on: 08-13-2021 12:43 PM)
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milly8
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I've ordered the fold 3, and chose the gift pack that also contains the keyboard. There was no option to choose the white version of the keyboard, just black. I rang Samsung support and asked for my keyboard to be changed to white, and they wouldn't refer me to anyone in the organisation who could handle such a matter. Instead they just pretend they dint understand or something. How hard is it to change the kwyboard before it gets put in the pack - not very at all. 

As i explained, my eyes won't pick up the keys on the black keyboard as well as the white - yes, it's all about what I can see clearly (or not) 

Lift your game Samsung!!!
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milly8
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How do I edit my post to correct the typos?
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sev7en
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Hello top right on the 3 dots.

Congratulations for the Fold3!
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lenoodlebowl
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I don't think you can get choose the colours of the gift unfortunately :(
RAW-file
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I think so too
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Rara22
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The gift pack is only available in Black

That's probably why the Call centre couldn't change for you.
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SamsungLaura
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Good morning @Milly8, thank you for your feedback. Our pre-order gifts are supplied in one colour only, thus, change of colour on a pre-order gift is not an option during this offer. We apologise for any inconvenience caused and thank you for your understanding.

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