Original topic:

Fold 3 gift pack: white keyboard needed

(Topic created on: 08-14-2021 11:20 AM)
363 Views
milly8
Active Level 1
Options
Promotions
I've ordered the fold 3, and chose the gift pack that also contains the keyboard. There was no option to choose the white version of the keyboard, just black. I rang Samsung support and asked for my keyboard to be changed to white, and they wouldn't refer me to anyone in the organisation who could handle such a matter. Instead they just pretend they dint understand or something. How hard is it to change the kwyboard before it gets put in the pack - not very at all. 

As i explained, my eyes won't pick up the keys on the black keyboard as well as the white - yes, it's all about what I can see clearly (or not) 

Lift your game Samsung!!!
6 Comments
milly8
Active Level 1
Promotions
How do I edit my post to correct the typos?
0 Likes
sev7en
Active Level 7
Promotions
Hello top right on the 3 dots.

Congratulations for the Fold3!
0 Likes
lenoodlebowl
Active Level 2
Promotions
I don't think you can get choose the colours of the gift unfortunately :(
RAW-file
Active Level 5
Promotions
I think so too
0 Likes
Rara22
Active Level 4
Promotions
The gift pack is only available in Black

That's probably why the Call centre couldn't change for you.
0 Likes
SamsungLaura
Moderator
Moderator
Options
Promotions

Good morning @Milly8, thank you for your feedback. Our pre-order gifts are supplied in one colour only, thus, change of colour on a pre-order gift is not an option during this offer. We apologise for any inconvenience caused and thank you for your understanding.

0 Likes