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Original topic:

Free Battery Promo for S10 Note Lite - Possible SCAM?!?

(Topic created on: 06-25-2020 06:50 AM)
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ferreren
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Promotions

Hi there,

 

Samsung posted a free Battery Pack (10A 25W 2Port) when you buy a Samsung S10 Lite before June 30th.  I  purchase my S10 Note Lite on June 8th and I filled out the redemption the same day.  Its been 15 days and I still haven't received my free battery pack.  No email or update ... Is this a SCAM.  Are you just baiting people to buy your S10 Lite before the end of the month so you can boost your sales?  Your website says: 

Delivery Lead time upon successful validation of redemption

Metro Manila = 7 days

Luzon - 10 days

Visaya - 12 days

 

 

I live in Taguig City which is Metro Manila, so it's more than 7 days.  What gives?

 

https://r1.community.samsung.com/t5/Galaxy-Note/Get-a-FREE-Battery-Pack-worth-P2-499/td-p/5110913

6 Comments
ferreren
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UPDATE:  According to Samsung Customer service, this issue is with the Marketing Department, therefore it is a sales campaign for the Samsung S10 Note product.  However, the unfortunate part of this experience is that the Marketing Department is unreachable.  The only answer I got is that my redemption is still being validated (not sure what that means).  

Since this is community is part of the Marketing Department, that I would like to let you know that you guys failed.  You failed to inform people the status of our redemption, Fail to secure the number of units to ship out and failed to answer any question or even have a representative in Customer Service  Department to answer any concerns or issues.  You are allowing another department to take accountability for your promos.  For shame.  

The bigger question here is how many campaigns have you run in the past that gave false hope to customers?

izarvra
Active Level 1
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I haven't received mine as well. I was planning to reach the customer service earlier when I came across this post.
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ferreren
Active Level 1
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My advice to you is to call them and provide them with your claim/redemption number. Therefore you will have a case number regarding your redemption. However, do not expect much. What I am doing now is just calling them everyday especially the promo has ended.
ferreren
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So finally, after six weeks of constant calling and posting about my experience. I finally received the promo. I'm slightly happy, and the reason why I say somewhat satisfied is that throughout the entire experience, not single communication from Samsung marketing. Anyway, this was an experience. #redemptionRedemption
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arnoldLeand25
Beginner Level 2
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how can I avail I just bought my note 10 lite last week...
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ferreren
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I think the promo is only up to June 30th unless they extended the promo until August.
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