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06-25-2020 06:50 AM in
PromotionsHi there,
Samsung posted a free Battery Pack (10A 25W 2Port) when you buy a Samsung S10 Lite before June 30th. I purchase my S10 Note Lite on June 8th and I filled out the redemption the same day. Its been 15 days and I still haven't received my free battery pack. No email or update ... Is this a SCAM. Are you just baiting people to buy your S10 Lite before the end of the month so you can boost your sales? Your website says:
Delivery Lead time upon successful validation of redemption
Metro Manila = 7 days
Luzon - 10 days
Visaya - 12 days
I live in Taguig City which is Metro Manila, so it's more than 7 days. What gives?
https://r1.community.samsung.com/t5/Galaxy-Note/Get-a-FREE-Battery-Pack-worth-P2-499/td-p/5110913
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06-26-2020 10:02 PM in
PromotionsUPDATE: According to Samsung Customer service, this issue is with the Marketing Department, therefore it is a sales campaign for the Samsung S10 Note product. However, the unfortunate part of this experience is that the Marketing Department is unreachable. The only answer I got is that my redemption is still being validated (not sure what that means).
Since this is community is part of the Marketing Department, that I would like to let you know that you guys failed. You failed to inform people the status of our redemption, Fail to secure the number of units to ship out and failed to answer any question or even have a representative in Customer Service Department to answer any concerns or issues. You are allowing another department to take accountability for your promos. For shame.
The bigger question here is how many campaigns have you run in the past that gave false hope to customers?
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06-29-2020 12:47 AM in
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06-29-2020 06:10 AM in
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07-14-2020 11:22 PM (Last edited 07-14-2020 11:23 PM ) in
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08-09-2020 04:09 AM in
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08-09-2020 05:28 PM in
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