Original topic:

Is it cheating

(Topic created on: 08-19-2022 12:03 AM)
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JG79
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Hello all
What I have just experience is Bs

I got a trade in value $500 for my pH 
I had to leave the site but came back an redid procedure, but this time my trade in was $425
All questions answered the same.
I've quite the upgrade sign up
Re thinking
Very sly Samsung 
Mmmmm very sly
Maybe I'll keep what I got
Not happy 
And I'm sure the excuse if samsung bothers to acknowledge it was an error. 
I don't think Samsung cares 
I'm again starting to loose confidence with Samsung.
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SamsungLaura
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Hi @JG79, that's strange.

To clarify, did you begin the trade up process with a $500 offer and upon check out it only removed $425 from your total price? 

If so, could you send through an email with your trade in ID and order number for this to be looked into?

To: members.au@samsung.com

Subject: Trade-in amount changed

Detail: 

Trade in ID

Name

Phone number

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JG79
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I've gone to the US site
What a breath of fresh air .
I did the same thing to the US site as I did in Australia, the experience wad gr8, simple, flawless, What a whole lot of **bleep** in Australia
Bull **bleep**.
Not happy Samsung Again
What's your problem, maybe I should be looking at apple
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JG79
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I've tried to find out some prices again
Trade in
Quote, your credit card is validated, pressed button few seconds get severice call returned 500 code
wt..........
What's going on samsung
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