Original topic:

Mother's day promo

(Topic created on: 05-09-2021 04:09 AM)
cgrieve
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Why would Samsung not allow us to unregister the device whatsoever, I can not unregister or delete or find anything that anyone has been talking about with this promo
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Valeriya
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Hi cgrieve, Have you cleared the browser history/cache? If not, I suggest you to clear the browser history/cache and to log in to your Samsung account again. Then try to verify your Samsung account in different web browsers like Firefox, Internet Explorer, Microsoft Edge, etc.. You can also try to login in incognito mode on Chrome browser and check if it works fine.

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cgrieve
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I have done all of the above to try and get it and it gas not worked
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Gails37
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I had the same problem. I couldn't do it on the phone because there was no delete option, only the popup service option.  I managed to delete it and re register it on my PC.  It was a pain to figure out though.

cgrieve
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I couldn't even get it on my pc
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Valeriya
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Hi, Unfortunately, there is no such option to delete the device once the product is registered.

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Habsfan
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I did it in the Samsung website and it was easy. Through the app it didn't work and I got the same error.
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cgrieve
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I have done it through both, I spent 8 hours trying it
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Garebear
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Trying on pc keeps saying purchase date must be after may 31, 2021 than says cant be in the future, have spent two days on this.
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