I pre-ordered my S22 Ultra from Telstra store as the big banners promised that i will receive a free tab A8 along with the gift bundle. After redeeming the invoice i received the code which was only eligible for the gift bundle. There was nothing about any tablet on the home page. After contacting the Samsung support i was put on hold just to tell me to email my problem to online.store@samsung.com, however it has been a week and I have not yet received any answers. Any ideas where i can turn to as Telstra support says they do not handle it and none of the email addresses from samsung reply
Hi, Got redemption approval for pre ordered Galaxy S22plus 30th March. Got email 5th April with the E-Voucher Code. Can't redeem my gift bundle TabA8 and buds.......Samsung won't accept this code as valid. WHY?? it's the code they sent me. What do I do now????? Code is valid to 15th May. Please advise what do try next. Lyn
I've been having such a strife with telstra and their inability to honour their own promo. I've spent over 2.5hrs alone tonight trying to get the status and proof of purchase to work on the website it keeps getting invalid. Beyond frustrating and telstra are no help at all. I also email samsung and they never responded. So disappointed
Samsung won't take the proof of purchase by telstra with all the information I have. This is going to consumer affairs and I believe Samsung is gaslighting their customers because you've either run out of stock or realise the s22 ultra isn't as awesome as you say. If it doesn't go through b4 the 30th I miss out on the promotion. I am seriously thinking class action as this appears to be to me as false advertising. Telstra is making people go around in circles with no apologies.
