I can't find anywhere related to Samsung to complain about the service, so it's going here. On March 5th 2021 I made an online purchase of a S21 Ultra 5G with 512Gb along with the half price offer for the Galaxy Buds Pro. I chose the PayBright no interest option to finance the deal. I was taken off site to complete an application which was approved in minutes and I received an e-mail agreement with legal obligations and a payment schedule with amounts and a user name to log into my portal. I kept checking every two or three days with the live Chat option to get an update on the status of my order since it was always in processing. Today after four separate occasions of contact, Oliver from Customer Service tells me my order was cancelled and I need to contact PayBright. I phoned Samsung and asked what the "H" is going on, and they dialed PayBright and got off the line. After being on hold for 15 minutes a rep got on the line and verified my identity and asked what the problem was. I explained everything and she put me on hold. After about five minutes a recorded message says we don't want you to be held on hold any longer and hung up. **bleep**? Why would Samsung not told me abouit the status of this order the first time I asked? Now the promotion with the Galaxy Buds Pro is over and It will cost me more to try this ordeal again. I have had nothing but Samsung phones for years and am trying to replace my S7 Edge, but I think it is time to switch to Apple since Samsung doesn't appear to care about it's customers. Venting done.
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