Redemption Code

[danielryding]

Hi, I submitted a claim on the 25th after purchasing a Galaxy S22 Ultra, and I am yet to receive the promo code for the free gift, or confirmation that the redemption was completed and the tablet is due to be shipped.

I have emailed promos.au@samsung.com with no reply, and also tried calling your 1300 number, but the call quality was absolutely horrendous, I could not hear a word your staff were saying.

When can I expect the code to be emailed and the tablet to be shipped?

My Redemption ID is AUGE20220225041553-205

Thanks.

[Members_IBrgzcB]

I am in the same boat, tried the same things. Service is terrible and no answers. Getting frustrated

[dolphins]

How did you get the code

[Sammyaus]

I haven't received the promo code yet. The status still in submitted stage for days.

[Dante_Farate]

Same

[Dante_Farate]

One guy said I have to wait 7 days

[Sammyaus]

Wait for max 7 days provided you attached valid documents. Once validated you will receive promo code after few days.

[danielryding]

Mine was validated 9 days ago. Still no promo code.

[Sarwan_s]

Try chat servies in samsung website

[SamsungLaura · Accepted solution]

Hi @danielryding, thanks for reaching out. I have received your email regarding this and reached out internally to our team for an update.