After complaining for a month to Samsung about my missing pre order bundle items they finally updated the order........ , in the "my orders" it says all 3 items are delivered, which is false and Samsung also sent me an email saying the missing items are on their way with a Australia post tracking number, but Australia post says the tracking number doesn't exist.
In summary, 2 out of 3 items of my pre order bundle is missing (only item that arrived was the marvel cover for the buds charging case) and instead of looking into this Samsung sent me a fake email with a fake tracking number and updated my order as delivered.
Recieved notifications when they created the shipping labels, even though they hadn't actually shipped yet.
Hi there, in some cases the AusPost tracking number may not be active until it has been received by AusPost and scanned.
Would you be able to share your order number and AusPost tracking number to the below email:
Subject: SamsungLaura - Redemption gift tracking
Name, Phone number, address, order number, tracking number
I've only ever been with Samsung since and I've never looked back. Keep up the great work. You guys/girls are doing fabulous.