Samsung Care + 2 Years Coverage

[Chinkynitan28]

Hi Everyone,

I badly need help regarding the registration of Samsung Care + on my pre ordered S22 Ultra which I purchased online. I chose the bundled package and made sure that the Samsung Care + is good for 2 years is included. I already received my phone but there is no option to have it registered. I have called the Samsung Care hotline and they were telling me that I had to go to a Samsung Experience Store to have it activated since the portal to the Samsung Members page is no longer working. It is such a hassle considering the reason why I ordered it online is because I want to avoid having to go out.

Do you have any suggestion how I can get this activated without going to the Samsung Experience Store? I also tried to call the Samsung Store and they said that it should be Samsung Online who needs to activate it. I am getting passed around and it is very frustrating at this point.

Is there a link available that I could possibly use? I think I saw a similar issue way back and it resolved the problem.

[butete]

Leave details dm fb

https://www.facebook.com/SamsungPH/

@TeamGalaxyDD

[Chinkynitan28]

I called Samsung Customer Service, they advised me to call Samsung Care Hotline. I sent an email to Samsung Support and the just gave me the link to Samsung Care. I called Samsung Care and they told me I had to go to one of the Samsung Stores. One of the Samsung Stores said that the Samsung Online store needs to activate it.

I tried to pm them on FB, the chatbot is not helpful. It kept providng the link to call customer service and LiveChat.

[butete]

hope mods can see this

[Marame]

I have a similar issue. I just had my phone 📱 last week. Any updates on your issue?

[Chinkynitan28]

Sad to say, no one has still contacted me to resolve it. How difficult could it be to just send out a working link so customers can register their devices to Samsung Care Plus?

[Marame]

😔 I guess there goes our money 😮‍💨😮‍💨😮‍💨😮‍💨

[Chinkynitan28]

It shouldn't be that way. I never had an issue with Samsung before. That's why it's utterly disappointing how poorly they're handling this situation now.

[Marame]

I just called again. They said they'll call me back. I tried their hotline still can't connet

[Chinkynitan28]

It's the same thing I went through. Really disappointing and frustrating. Even when you get to talk to someone, they will end up passing you over to someone else or givig you false hope that someone will get in touch with you.