Samsung Freebies for more than a month already

[LadyReyes]

Hey samsung, until when you can deliver the promised items.. Store told us 15-30 days.. purchase and applied 12/6 until today.. pending shipping. 

It is supposedly christmas gift, but no information when it will be delivered or at least some reason of delays..

Ur customer, need explanation or notification at least instead of waiting to.change the pending shipping status. 

[TeamGalaxyRene]

Hello LadyReyes,

Sorry to hear that, about your redemption experience and we apologize for the inconvenience it caused you.

May you provide the reference number here, so we can follow-up your concerns with the dedicated team. Rest assured that you will receive updates through your registered email addresses only.

Thanks for patiently waiting.

For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or contact our Samsung direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

[Bern2Hell]

Please delete as this is your personal info for your own privacy. 😊

You can send it directly as a message directly to @TeamGalaxyRene instead.

[LadyReyes]

thanks

[Bern2Hell]

You're welcome. 😊