Original topic:

Samsung redemption offer not received

(Topic created on: 07-10-2021 03:55 AM)
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victor2501
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I have bought the samsung galaxy s21 a month ago come with galaxy watch gift. However, its been a month and i have not receive my watch yet. I have tracked my redemption, the status was shipped, but still has not arrived. 
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Crippstor
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Another one here with a supposed ship date of 29/6/21. Has anyone else seen their watch yet?

SamsungJon
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Hi @Crippstor, please note that per our T&Cs it may take up to 60 days for the delivery of the gift from when you submitted an Eligible Claim via our redemption portal. Samsung will use reasonable endeavours to deliver the Gift within 60 days from the date notification is received, but it may be subject to delay in some circumstances. 

Once your Gift has been shipped, you will receive an email with the tracking details.

If you had still not received it before then, please let me know through either Direct Messages or our email (members.au@samsung.com) so that I can take a look into this for you.

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