- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-25-2021 09:04 PM in
Promotions- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-25-2021 11:05 PM in
Promotions- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-26-2021 03:37 AM in
PromotionsAs soon as Samsung has your money, you should automatically receive confirmation that your promo has been reserved.
The online order should include a "tick-box" where you can put a ☑ in to confirm you want the promotional "gifts". This would be much more streamlined & do away with the nonsensical "e-voucher".
In addition to voicing your dissatisfaction on Samsung Members, where it likely falls on deaf ears, post your concerns on other social media sites.
There's been a lot of people who feel that Samsung has pulled a "fast one", some justifiably so & others possibly trying to pull a "fast one" themselves?
I've said it before, but I don't think that this will end well for Samsung.
#PromoGate
- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-26-2021 04:22 AM in
PromotionsWhen ordered with the carrier, i think the carrier should be the one who reserves your promo items and make sure you receive them when they send you the phone.
- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-26-2021 08:55 AM (Last edited 02-26-2021 11:49 AM ) in
PromotionsI don't know why Samsung decide to change a winning way to pre-order by a e-voucher who make a disappointing to many people...
Samsung should not mix his pre-order offer with his other limited quantity promotions because they are 2 completely different offers in my opinion.
Anyway, i hope Samsung will make a more understanding sale for their futures devices.
- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
03-11-2021 05:49 AM in
PromotionsHi pbear77,
Please check the direct message I sent you by following the below instructions. Log in to the web version of Samsung Members community Canada (Link: https://r1.community.samsung.com/t5/community/ct-p/ca-community) and click on the Message icon at the top right(Samsung Members) >> Inbox >> Reply to the DM(Direct Message).
- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-11-2021 09:03 AM in
PromotionsThe direct message I recieved said to contact samsung with a different method and provide a bunch of details on purchase. Receipt, IMEI, order date etc. So I go through this and get all the information provided, then I get told the same thing as I was told before. This was a huge waste of my time and gave me a little hope that it was to be resolved. I understand Samsung is a large corporation and not all areas of the corp speak with each other but why even bother sending me to a different department for a solution that yields the same let downs. Destroying my spirits multiple times is a good way to lose favour.
- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-11-2021 10:44 AM in
Promotions109% agree with you. I believe that I received the exact same pre-written response earlier today. It took me an hour to log in online only to read about the e-voucher. The moderator didn't even read my post where I said my phones were delivered late. There are no e-vouchers. I replied back instead of texting them my my info and receipts. I suspected I was being sent on a fools errand. Customers are already upset and then they do this. I am so shocked that Samsung would do this. They are a great company with great products. I don't understand why they would have such shady promo and then further destroy their relationship with loyal customers by not reading and fixing legitimate complaints. Unbelievable really.
- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-11-2021 11:16 AM in
PromotionsIt's called, "passing the buck". The illusion of taking responsibility, but not solving the problem.
- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
03-14-2021 12:14 AM in
PromotionsHi pbear77,
Sorry for the inconvenience caused to you. Please check the Direct Message which I sent you and Reply to us with the requested information on DM(Direct Message).
To check Direct Message follow the below steps:
Log in to the web version of Samsung Members community Canada (Link: https://r1.community.samsung.com/t5/community/ct-p/ca-community) and click on the Message icon at the top right(Samsung Members) >> Inbox >> Reply to the DM(Direct Message).