pbear77
Beginner Level 4
My wife and I pre-ordered the s21 base models, mine arrived on time but hers was delayed. I was able to register for the buds and tag but now she is too late to be able to claim it. 
This is a farce and put a very sour taste in my opinion of Samsung. 

We weren't aware of the process when ordering and Telus didn't clarify on the pre-order. 
10 Comments
GarettLou
Active Level 2
Free buds with purchase of phone. Terms and conditions apply.... sure okay they always do.... but this is just completely **bleep** up.
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RedDogRabbit
Active Level 9

As soon as Samsung has your money, you should automatically receive confirmation that your promo has been reserved. 

The online order should include a "tick-box" where you can put a ☑ in to confirm you want the promotional "gifts". This would be much more streamlined & do away with the nonsensical "e-voucher". 

 

In addition to voicing your dissatisfaction on Samsung Members, where it likely falls on deaf ears, post your concerns on other social media sites. 

There's been a lot of people who feel that Samsung has pulled a "fast one", some justifiably so & others possibly trying to pull a "fast one" themselves?

I've said it before, but I don't think that this will end well for Samsung. 

#PromoGate

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This is exactly what they should do when ordering with Samsung directly.

When ordered with the carrier, i think the carrier should be the one who reserves your promo items and make sure you receive them when they send you the phone.
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I still continue to beleive than all pre-order sales should receive their gifts automaticaly from any Samsung's sellers stores/providers including Samsung's Store...
I don't know why Samsung decide to change a winning way to pre-order by a e-voucher who make a disappointing to many people...
Samsung should not mix his pre-order offer with his other limited quantity promotions because they are 2 completely different offers in my opinion.
Anyway, i hope Samsung will make a more understanding sale for their futures devices.

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Halston
Moderator
Moderator

Hi pbear77,

Please check the direct message I sent you by following the below instructions. Log in to the web version of Samsung Members community Canada (Link: https://r1.community.samsung.com/t5/community/ct-p/ca-community) and click on the Message icon at the top right(Samsung Members) >> Inbox >> Reply to the DM(Direct Message).

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pbear77
Beginner Level 4

The direct message I recieved said to contact samsung with a different method and provide a bunch of details on purchase. Receipt, IMEI, order date etc. So I go through this and get all the information provided, then I get told the same thing as I was told before. This was a huge waste of my time and gave me a little hope that it was to be resolved. I understand Samsung is a large corporation and not all areas of the corp speak with each other but why even bother sending me to a different department for a solution that yields the same let downs. Destroying my spirits multiple times is a good way to lose favour. 

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109% agree with you. I believe that I received the exact same pre-written response earlier today. It took me an hour to log in online only to read about the e-voucher. The moderator didn't even read my post where I said my phones were delivered late. There are no e-vouchers. I replied back instead of texting them my my info and receipts. I suspected I was being sent on a fools errand. Customers are already upset and then they do this. I am so shocked that Samsung would do this. They are a great company with great products. I don't understand why they would have such shady promo and then further destroy their relationship with loyal customers by not reading and fixing legitimate complaints. Unbelievable really.

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It's called, "passing the buck". The illusion of taking responsibility, but not solving the problem. 

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Hi pbear77,

Sorry for the inconvenience caused to you. Please check the Direct Message which I sent you and Reply to us with the requested information on DM(Direct Message).

To check Direct Message follow the below steps:

Log in to the web version of Samsung Members community Canada (Link: https://r1.community.samsung.com/t5/community/ct-p/ca-community) and click on the Message icon at the top right(Samsung Members) >> Inbox >> Reply to the DM(Direct Message).

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