As soon as Samsung has your money, you should automatically receive confirmation that your promo has been reserved.
The online order should include a "tick-box" where you can put a ☑ in to confirm you want the promotional "gifts". This would be much more streamlined & do away with the nonsensical "e-voucher".
In addition to voicing your dissatisfaction on Samsung Members, where it likely falls on deaf ears, post your concerns on other social media sites.
There's been a lot of people who feel that Samsung has pulled a "fast one", some justifiably so & others possibly trying to pull a "fast one" themselves?
I've said it before, but I don't think that this will end well for Samsung.
Please check the direct message I sent you by following the below instructions. Log in to the web version of Samsung Members community Canada (Link: https://r1.community.samsung.com/t5/community/ct-p/ca-community) and click on the Message icon at the top right(Samsung Members) >> Inbox >> Reply to the DM(Direct Message).
The direct message I recieved said to contact samsung with a different method and provide a bunch of details on purchase. Receipt, IMEI, order date etc. So I go through this and get all the information provided, then I get told the same thing as I was told before. This was a huge waste of my time and gave me a little hope that it was to be resolved. I understand Samsung is a large corporation and not all areas of the corp speak with each other but why even bother sending me to a different department for a solution that yields the same let downs. Destroying my spirits multiple times is a good way to lose favour.
109% agree with you. I believe that I received the exact same pre-written response earlier today. It took me an hour to log in online only to read about the e-voucher. The moderator didn't even read my post where I said my phones were delivered late. There are no e-vouchers. I replied back instead of texting them my my info and receipts. I suspected I was being sent on a fools errand. Customers are already upset and then they do this. I am so shocked that Samsung would do this. They are a great company with great products. I don't understand why they would have such shady promo and then further destroy their relationship with loyal customers by not reading and fixing legitimate complaints. Unbelievable really.
Sorry for the inconvenience caused to you. Please check the Direct Message which I sent you and Reply to us with the requested information on DM(Direct Message).
To check Direct Message follow the below steps:
Log in to the web version of Samsung Members community Canada (Link: https://r1.community.samsung.com/t5/community/ct-p/ca-community) and click on the Message icon at the top right(Samsung Members) >> Inbox >> Reply to the DM(Direct Message).