Trade-in ID Error - "you cannot proceed with trade-in as the trade-in id has been used"

[Juneus]

My first trade up account has been showing to have been used when using online shopping. 

This happens when I pay my online shopping but error occurs during the payment and then my shopping cart becomes empty. 

Tried to use the code again then it shows "you cannot proceed with trade-in as the trade-in id has been used".

I contacted samsung support and was told to remove the app then install again to generate a new code - which i did yesterday. Now, the second code is not being accepted by samsung which shows "sorry, due to an error, trade-in service is unavailable at the moment".

Sent an email to samsung/Asurion team but no response at all. They are now holding $510 + $510  (the trade in amount) on my card.

Does anyone have have same issue or have tried to get their trade in amount back? 

[SamsungClaudette]

Hey @Leonx 

I apologies for the delayed reply. i have escalated your issue and someone will contact you soon. 

 Kind Regards,
SamsungClaudette

[Leonx]

Hi Claudette this one's been resolved, thanks a bunch, I received my new device today actually

[Fawaz960]

Hi
I have same issue but I want to cancel my trade id to get my money back I have tried to cancel it but I couldn't
If you can please assist thanks

[SamsungClaudette]

Hello @Fawaz960

I am sorry that you are having this issue. I would really like to look into this for you. If you could send an email through to members.au@samsung.com I will have this issue escalated for you.

Subject Title: SamsungClaudette - Tried to cancel trade in Id but couldn't    <----Please post this in the Email Subject as well as your community handle. 

Customer name
Online Name
Email
Trade ID/Care+ ID
Customer complaint
SO/Order Number
Purchase location

Kind Regards,
SamsungClaudette