I have a couple of trading IDs that won't work when I try to make the purchase online. I get the error that they are already used but that is incorrect. I have tried contacting the customer care team on the phone and they asked me to contact Asurion. I have emailed Asurion but haven't heard back.
I believe the issue is at Samsung's end and not Asurion's. I would like to know the following
What happens to the holding amount on my CC in a case like this where the amount is put on hold and I can't place the order using the ID?
I wanted to take the bonus trade-in offer which will expire on 31st March. If this can't be fixed by then, I need to cancel the trade-in.
Hi @amitk0703, this message typically occurs when there are multiple trade-in IDs registered with the same device details.
Please send through an email with the following details so that I may follow up with Asurion:
Subject: SamsungLaura - Trade in ID used
3. Trade-in ID
I have sent the email with the details
I am facing the same issue that the ID is already been used. Can i get some help please
Hi @bunny1231, you can send through an email with the details above and we will assist with looking into this.